Shipping policy
1. Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
If there is a delay due to high order volume or logistics issues, we will notify you via email or WhatsApp.
2. Shipping Coverage
We currently ship across India through trusted courier partners.
For remote or out-of-delivery locations, we may ship via India Post or request an alternate address.
3. Shipping Charges
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Prepaid Orders: Standard shipping charges may apply based on delivery location & order weight.
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COD Orders (if enabled): Additional COD fee may apply.
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Free Shipping: Offered on select products / promotional offers (if applicable).
Exact shipping charges are displayed at checkout before payment.
4. Estimated Delivery Time
Delivery timelines vary by location:
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Metro Cities: 2–4 business days
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Tier 2 & Tier 3 Cities: 3–6 business days
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Remote / Rural Areas: 5–10 business days
Please note: Delivery timelines are estimates and may vary due to courier delays, weather, or unforeseen circumstances.
5. Order Tracking
Once your order is shipped, you will receive:
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Tracking number
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Courier partner name
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Tracking link
You can track your shipment online until delivery.
6. Incorrect Address / Failed Delivery
Orders may be returned to origin if:
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Incorrect or incomplete address is provided
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Phone number is unreachable
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Customer is unavailable at delivery location
In such cases:
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Reshipping charges may apply
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Refunds (if approved) will be processed after deducting shipping charges
Please ensure accurate address and contact details while placing the order.
7. Damaged / Tampered Shipment
If the package appears damaged, opened, or tampered:
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Do not accept the delivery
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Take photos & videos of the package
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Contact us within 24 hours of delivery attempt
We will assist with replacement or resolution.
8. International Shipping (If Applicable)
International shipping may be available on request.
Customs duties, import taxes, and clearance fees (if any) shall be borne by the customer.
9. Support & Contact
For any shipping-related queries, delays, or assistance, contact us:
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Email: [your support email]
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Phone / WhatsApp: [your contact number]
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Working Hours: Mon–Sat | 10:00 AM – 6:00 PM